As a registered home care provider in Canberra, we believe that you should have the freedom to choose the type of care you need, when you need it. With a strong focus on flexibility and personalised care, we work with you to create a care plan tailored to your unique needs and preferences. Our team is dedicated to ensuring that you remain in control of your care while receiving the support and services you need to live safely and comfortably at home. Whether it’s assistance with daily tasks, specialised health services, or social support, we’re here to provide compassionate care that allows you to continue living life on your own terms.
Personal care
Our personal care services are designed to help with everyday activities such as dressing, bathing, grooming, and maintaining personal hygiene. Our team ensures that you feel comfortable, dignified, and supported while carrying out these essential tasks. We work closely with you to respect your routines and preferences, helping you feel confident and well-cared for.
Domestic assistance
We know how important it is to have a clean and tidy home, so we offer domestic assistance to help with tasks like cleaning, laundry, vacuuming, and dishwashing. Our staff will assist in maintaining a clean-living environment, allowing you to enjoy your home without the stress of managing household chores.
Meal preparation and grocery shopping
Our team can help with meal preparation, ensuring you have nutritious and delicious meals that meet your dietary needs. We can also assist with grocery shopping, making sure your kitchen is stocked with everything you need. You’ll enjoy meals that are both satisfying and healthy, and we’ll make sure you get the right food for your well-being.
Modifications to make your home safe to live in
To ensure your home is safe and comfortable, we offer advice and assistance with home modifications. This might include installing grab rails, ramps, or other safety features to make it easier for you to move around your home and reduce the risk of accidents.
Allied health therapy
We provide access to various allied health therapies, including physiotherapy, occupational therapy, podiatry, and speech therapy. These services can help improve mobility, manage pain, enhance daily living skills, and improve overall well-being.
Clinical care at home
For clients managing ongoing medical conditions, we offer clinical care at home. This includes monitoring your health, administering medications, and managing chronic conditions to ensure you receive the best possible care without needing to leave your home.
Wound care
Our experienced team can provide wound care services, ensuring your injuries or wounds are properly treated and monitored for healing. This may include dressing changes, infection control, and ensuring a safe recovery process.
Social support
Staying socially engaged is crucial for overall well-being, which is why we offer social support services. We provide companionship, assist with activities, and help you participate in social groups, so you can enjoy meaningful connections with others and stay active.
Specialised support for people living with dementia
Our team is trained to provide specialised care for individuals living with dementia. We offer tailored strategies to support memory, communication, and daily routines, ensuring that people with dementia can maintain their independence and dignity.
Transport to appointments, outings, and activities
To ensure you can access important appointments and enjoy social outings, we provide transportation services. Whether it’s a trip to the doctor or a fun outing with family or friends, we’ll help you get there safely and comfortably.
Respite care
Caring for a loved one can be exhausting, so we offer respite care to give family carers a well-deserved break. Our professional team can step in and provide high-quality care while you take some time to rest and recharge.
Palliative care
We offer compassionate palliative care services to support individuals and their families during the final stages of life. Our team focuses on comfort, dignity, and emotional support, providing care that respects your wishes and needs.
Assistive technology and mobility equipment
To enhance your independence and mobility, we provide access to assistive technology and mobility equipment. This may include wheelchairs, walking aids, and home safety devices, all designed to help you move around safely and comfortably.
Home Care Package Services Across Canberra
Our home care services are available throughout Canberra, ensuring that individuals across the region can access high-quality care in the comfort of their own homes. Whether you live in the city or in a surrounding suburb, we are committed to offering flexible and personalised care solutions that suit your specific needs. With a team of skilled professionals dedicated to providing the best care possible, we are proud to serve Canberra residents by delivering the support they need to live well at home.
Choosing a home care provider is a significant decision, and we’re here to ensure you receive the highest standard of care tailored to your needs. As a registered home care provider in Canberra, we offer a comprehensive range of services, delivered by a team of compassionate and skilled professionals. We pride ourselves on providing individualised care plans that put your preferences and goals at the forefront of every service we offer. With a focus on safety, dignity, and independence, we work tirelessly to ensure that you remain in control of your care while receiving the support needed to live comfortably at home. Our flexibility, responsiveness, and commitment to excellence make us the trusted choice for home care services in Canberra.
Our Guarantee
As a registered home care provider in Canberra, we take our commitment to providing the highest quality care seriously. Our guarantee is grounded in respect for your privacy, dignity, and well-being. We ensure that each person receives care tailored to their unique needs, and we strive to create a safe, secure, and reliable service that you can count on.
Respecting Your Privacy
Your privacy is a fundamental aspect of our service. We understand how important it is for you to feel safe and secure, both physically and emotionally. Therefore, all personal information is handled with the utmost confidentiality. We follow strict privacy protocols to protect your data, and we ensure that any information shared within your care plan is done so only with your consent. As your trusted care provider, we take your right to privacy seriously, and we work to maintain your dignity and independence at all times.
Treating You with Dignity and Respect
We believe in treating every individual with respect and compassion, recognizing the importance of your voice in your care journey. Our carers are trained to listen and respond to your needs with empathy and professionalism. We encourage open communication and ensure that you are always treated with the dignity you deserve, allowing you to maintain your autonomy while receiving care in your own home.
Providing a Well-Planned and Sensitively Managed Service
Every aspect of the care we provide is carefully planned to meet your specific needs. From the moment you begin your service, we ensure that your care plan is developed and managed with sensitivity and a focus on your safety and comfort. We understand that circumstances can change, and we adapt our care to ensure that you always receive the support you need. With well-trained carers, our services are reliable and tailored to ensure your safety and well-being.
Involving You in Choosing Your Carer and Providing Continuity of Care
We recognize that finding the right carer is essential for your comfort and peace of mind. That’s why we involve you in the process of selecting your carer. We also prioritise continuity of care, ensuring that the same carers provide regular support, so you develop a trusting relationship. Additionally, we offer a Helpline that allows you to access ongoing information, support, and advice, with the flexibility to adjust your care level when needed.
Responding to Your Feedback
We value your feedback, whether positive or constructive. It helps us continually improve and ensure that we are providing the best possible service. If you have concerns or suggestions, we listen and act promptly to address any issues. Your satisfaction and well-being are our priority, and we are always here to ensure your needs are met.
Providing Access to Allied Health Professionals and Doctors
Our commitment to holistic care means that, when necessary, we connect you with allied health professionals such as physiotherapists, occupational therapists, or even your doctor. This ensures that you receive comprehensive care that supports your physical, mental, and emotional well-being. We are here to coordinate all aspects of your healthcare to ensure you receive the best possible outcomes.
Switching your home care package to our service is a simple and straightforward process. Whether you’re looking to change providers or need additional care services, we’re here to help make the transition as smooth as possible. Our experienced team will guide you through each step, from transferring your funding to establishing a care plan tailored to your needs.
The Australian Government offers four levels of Home Care Packages (HCPs), designed to support individuals with varying needs. These packages are allocated based on an assessment of your care needs, and each level provides different funding amounts to ensure you get the appropriate level of care.
Level 1 is designed for individuals with basic care needs. It provides funding for minimal assistance, such as help with personal care, light housework, and other everyday tasks. This level ensures that individuals with relatively low care requirements can live independently at home.
Level 2 is for those with low care needs. It provides a higher level of support than Level 1, including more regular help with daily living activities such as meal preparation, personal care, and light cleaning. This level supports individuals who need a bit more help to maintain their independence and stay in their own homes.
Level 3 is for individuals with intermediate care needs. This level provides more extensive support for those who need regular assistance with daily activities, such as help with mobility, personal care, and more complex health needs. It offers funding for a broader range of services, including allied health professionals where required.
Level 4 is for those with high care needs. It provides the most comprehensive support, including assistance with daily tasks, personal care, nursing services, and more. This level is designed to support individuals who need substantial help to manage their health and well-being and require ongoing, intensive care.
Each level ensures that individuals receive the care they need, at the appropriate intensity, to help them live comfortably at home.
Check Eligibility and Apply
The first step in starting a Home Care Package is to check whether you are eligible. Home Care Packages are available for older Australians who need assistance with daily living tasks due to age-related health issues. To be eligible, you need to be assessed by an Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS), who will evaluate your care needs and recommend the level of care that would best suit you. There are four levels of Home Care Packages, with Level 1 being the least complex and Level 4 providing more intensive support.
The assessment process is simple, and you can start by contacting My Aged Care, the government body that coordinates aged care services. You will be asked to provide basic information about your health and living situation, and a trained assessor will visit you to conduct a comprehensive assessment. This visit is crucial to ensure the care plan you receive is tailored to your unique needs.
Once you have been assessed, you will receive a letter detailing your eligibility and the Home Care Package level assigned to you. The wait times for receiving your Home Care Package may vary depending on the availability of funding in your area, but you will be notified as soon as funding becomes available.
Find a Provider
Once you have been approved for a Home Care Package, the next step is to find a suitable service provider. You have the freedom to choose a provider who will support you in meeting your needs, whether that’s through personal care, help with daily tasks, or access to healthcare services.
At this stage, you will need to consider factors such as the type of care you need, the level of flexibility offered by the provider, and the quality of services available. As a registered home care provider in Canberra, we take pride in offering a personalised approach, ensuring that the services provided are tailored to your individual needs and preferences. It’s important to explore providers who have a good reputation, offer transparent pricing, and can assist you in navigating your funding and care options.
Design a Home Care Package
Once you have chosen a provider, the next step is to work together to design a Home Care Package that reflects your needs and preferences. A well-structured Home Care Package should cover all aspects of your daily living, including personal care, domestic support, and any other services that may improve your quality of life. Your provider will assist you in making decisions regarding the services you require and how they will be delivered.
The design of your Home Care Package will be based on your goals, preferences, and the funding available through your Home Care Package level. This is where the flexibility of the system truly shines: you can tailor the package to suit your lifestyle and ensure that the care provided is aligned with your needs. Regular reviews and adjustments are also part of the process, so your care plan can evolve as your needs change.
Self-managing a Home Care Package means you take full responsibility for organising and paying for the services that are part of your care plan. While this option offers flexibility and control, it also requires a higher level of involvement and organisation. Many people who choose to self-manage their package enjoy the autonomy it offers, as it allows them to choose and manage their care providers directly and make adjustments as needed. However, it can also be time-consuming, especially when it comes to keeping track of budgets, invoicing, and managing the administrative tasks involved.
If you are considering self-managing your Home Care Package, it is important to assess your ability to handle these responsibilities. You will need to be comfortable with managing finances, coordinating services, and keeping accurate records. Some people prefer to have a provider take on the administrative duties to reduce their workload and ensure they stay within their budget, especially if they have limited experience with managing funds or care services.
For those who are able to handle the self-management process, it can be a rewarding experience, allowing greater freedom in choosing services and care providers that are the best fit for their lifestyle. However, if you find the administrative aspects challenging, many registered home care providers offer a service management option where they handle the day-to-day logistics while still giving you the freedom to make decisions about your care.
Navigating the world of home care can be overwhelming, and it’s normal to have many questions about the process, funding options, and the services that are available. Our team is here to assist you every step of the way. Whether you’re unsure about eligibility, the application process, or the best provider for your needs, we offer clear, straightforward advice to help you make informed decisions about your care.
We understand that every person’s care journey is unique, and we are committed to providing the support and guidance you need to feel confident about the choices you make. From explaining the different levels of Home Care Packages to helping you understand how to access and manage your funding, we’re here to ensure that the process is as smooth and stress-free as possible.
If you still have questions, don’t hesitate to reach out to our team. We can walk you through your options, assist with paperwork, and make sure you have all the information you need to make the best decision for your circumstances. With our help, you’ll be able to create a care plan that supports your independence and enhances your quality of life.
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